A pleasant experience!

My husband and I were just visitors to The Riviera during the CES trade show weekend.

Even though we are fortunate enough to be able to afford any and every hotel/casino on the strip,
we chose The Riviera for its proximity to the convention center. And we won’t fail to mention that
the price was more than fair! We are frequent visitors to Las Vegas, sometimes visiting more than
4 times a year, and have stayed at all of the high end, high profile properties. I just wanted your
management and staff to know what a pleasant stay we had at the Riviera. We had everything
we needed and better service than we’ve experienced in a long time.

With many, many people experiencing tough times due to the economy, your employees show
only positive and enthusiastic attitudes in their job positions. We were met with smiles and pleasant
greetings everywhere we went in the hotel and casino. It was wonderful. And quite different from
what we experience in other places in Las Vegas.

Our breakfast trip to the buffet on Saturday the 10th of January was better than expected due to the
cheery outlook and warm reception we received from one of the table attendants/bus persons by
the name of “Mitch”. He is an older gentleman with one of the best dispositions we’ve ever encountered.
Asking us how we were and what else he could get for us went above and beyond what we expected as
he was so busy cleaning up after the “rush” of earlier diners. We exchanged pleasantries that made us feel
appreciated and respected as patrons of The Riviera. It is our hope that our comments will be shared with Mitch
by management, since we believe that this individual is a valuable asset to your team of employees. There aren’t
many people like Mitch today…anywhere. To us, he is a 5 star individual. And we will be back to visit The Riviera
due to his kindness to all who do chose your hotel/casino.

Thanks again, and please share our thoughts with Mitch. He made our weekend!
Our Best,
Valerie & Alexander
Mammoth Lakes, CA

We wanted to tell you how much we enjoyed our recent stay with you. We
have stayed at your hotel several times in the past and have always been
pleased with our accommodations. The newly renovated rooms were
terrific. The staff was friendly as usual and we had a great time.
So many times people are quick to write when they have a complaint. We
just thought we should let you know what a great job you are doing.
We hope we can enjoy your hospitality some time in the future.
Thanks again.
Doug and Sandy
Isanti, MN

I recently stayed in the hotel during the SEMA show. The room was kept up by your staff which did a great job. Kadies restaurant was good and the staff was courteous at all times. The comedy club was very entertaining and the blackjack dealers personable. I enjoyed my stay at your establishment wanted to let someone know that your efforts are appreciated……. GOOD JOB.

Carl, CO

Awesome!

I just wanted to take a moment and compliment you on such a wonderful stay while we were there September 14th thru the 18th. We stayed in one of the renovated rooms (gorgeous!) , and I could not believe how comfy, quiet and clean everything was. Great dealers and hands down best casino to play slots on the strip (love the open-air to the sidewalk....hate the underground casinos like the Venetian, etc). I bet we spent 95% of our time right downstairs in our own hotels casino. It was my first trip to Vegas and I am so glad I chose to book at the Riv. I have been telling everyone how great it was and I cant wait to book there again when we return next year.

Thanks to all who made our trip so enjoyable!!!!!


Jennifer, IA

Thanks for a wonderful time

Hello there.

I'd appreciate if this letter were forwarded to the appropriate manager/supervisor.

It seems we only write letters to companies to complain about situations, etc. Well, this letter is being written to commend and thank the employees at the Riviera.

My husband and I visit Las Vegas four times per year and we always stay at the Riviera. We continue to frequent your hotel because we are always treated like royalty and special customers.

When we check in - your staff is wonderful. Then, we proceed to the Poker Room where we are greeted like we're old friends. The dealers (including, but not limited to, Joe, Joey, Lisa, Jeff, Ray (both of them) Jill, Aaron, and Emily are just wonderful. And the poker room supervisors (also including, but not limited to, Brian, Jared, Gwen,) are truly hospitable and fabulous employees. And I'd be remiss if I didn't mention JC. The entire poker room staff are the best and all of them need to be commended here.

After waiting about five minutes or less, we're then asked by your fabulous cocktail staff (specifically, Celeste, Maria, Orby, Roxanne, Linda, Sandra, just to name a few) if we'd like a beverage. Everyone always greets us with a big smile and big hug. I feel like I'm home when I'm there.

And, last but not least, is my casino host, Sheila Pappas. She's the best. When I need something, she always makes herself available to me. I feel like I'm a high roller!!

Please extend our thanks to your wonderful staff for always making us feel so special and welcome. Can't wait to come back to our second home at the Riv.

Rita and Joe

Invitational Slot Tournament

Here at the Riviera Hotel & Casino, the Marketing staff just finished an Invitational Slot Tournament. What a fabulous time. It was a tropical island feel which even included grass shirts and leis.

Sam won $10,000 for his first place finish.

The tournament staff did a great job with lots of help from the host team.

To get involved with future events contact your host.

Upcoming events include:

• $150,000 Slot Tournament - $550 entry fee
• Gold & Platinum drawing
• Mad Money Shopping Spree
• Lucky Dog
• Tournament of Champions Invitational Slot Tournament
• New Year's Eve Dance Party

Great Time

Hello... Just wanted to let you know.. My wife and I and 4 other couples Stayed At the Riviera Sept 13 -17 and we all had a great time, the staff and shows were great. We have stayed at other hotels in town, But found home away from home, everyone on the hotel staff AAA+ we are all looking forward to returning soon.

Thanks Again... Grady & Becky