Hello,
My name is John, and my wife and I just returned from a week's stay in your hotel. I wanted to take this opportunity to tell you all what a wonderful time we had. At first I was a little hesitant to book my stay there because of all the bad comments posted on the net. I'm glad I didn't listen to them. From the moment we checked in till the time we left, it was an absolute wonderful experience.
All of the staff we interacted with were courteous and friendly - from the housekeepers to the casino personnel to the coctail waitresses - everyone had a smile. We visited several other casinos while there, but ended up doing the bulk of our gaming at the Riviera just because of the staff. Special thank you to Bruce the blackjack dealer who was more than patient with us while we learned the new hybrid dealer/computer blackjack game. We really enjoyed this game even though it was new and you are probably still testing it out. It was very nice not to have to worry with constantly keeping an eye on your chips while you bet, plus it lets the player be more in control of the pace of the game. I hope you keep this system. Also kudos to the pit boss of that area (didn't catch his name but think it was Paul).
We stayed in the Monaco tower and were very happy with our room. It was obviously recently remodeled, and always well-kept. I have a bad back and usually can't sleep through the night on most hotel beds - but slept like a baby while there. Very comfortable mattresses.
All in all it was one of our most pleasant trips to Vegas, and you can bet we will return to stay at the Riviera again. Thanks again to all who made our stay so enjoyable!
- John & Eli
Ladson, SC
